Training FAQs

Frequently asked questions

• What are you doing to protect participants from COVID-19?

  We take the safety of all our training participants very seriously and follow closely the advice from the Federal , State or National Government of the Country where the training is taking place. We have put in place a COVID Safe plan for all our training courses at our various training venues, including the Victorian Emergency Management Institute (VEMI) in Melbourne. Extensive hygiene measures will be in place throughout the facilities and accommodation. Anyone who is unwell must not attend our training courses.

• I need a Visa to attend RedR's training courses, can RedR help me with this?

  RedR Australia welcomes international participants to attend our internationally recognised humanitarian training courses. Unfortunately, RedR Australia is unable to provide information or advice about applying for an Australian visa or those from other countries where training is taking place, such as Jordan or Fiji. All relevant information about applying for a visa to Australia can be found at the Department of Home Affairs web-page ( https://immi.homeaffairs.gov.au ). Please note that RedR Australia does not sponsor individuals visa applications and RedR Australia is not able to provide any reference numbers for a visa application such as a migration agent registration number or other si

• How do I login to the RedR Training Portal?

  Once you have registered for a course and your registration has been accepted you will be emailed a link to RedR Training portal. RedR Training Portal can be accessed by clicking here . Username: Is your email address Password: To create a password for the first time click on the ‘ forgotten your password? click here ’ link and follow the steps.

• I'm new to the humanitarian sector, which RedR course is best for me?

  The Essentials of Humanitarian Practice (EHP) provides a great overview of the humanitarian sector and covers how NGOs, National Governments and United Nations agencies work together to coordinate a large scale humanitarian response. This course may be beneficial to those looking to better understand the humanitarian sector and how their skills could be best utilised. The EHP course is also a pre-requisite for entry to the RedR Deployment Roster. EHP Courses are currently being delivered in Australia, Fiji and Jordan. Read more information about the EHP course here .

• What is the best way to travel to the training facility?

  This information only applies to participants travelling to the training facility at the Victorian Emergency Management Institute (VEMI), 601 Mount Macedon Rd, Mount Macedon VIC 3441. Driving to the venue Car parking is available onsite. Taking the train to the venue From Melbourne to Sunbury Catch the metro train to Sunbury Station (via the Sunbury Line) from Melbourne’s Southern Cross Railway Station on Spencer Street. You will need to buy a Myki card if you are new to Melbourne public transport. Please visit the Myki webpage www.ptv.vic.gov.au/tickets/myki . Myki cards can be purchased from all 7- Eleven stores, at Southern Cross station, or use the Myki android phone app. There will be a

• Can I bring visitors, family or children to the course?

  Unfortunately not. To achieve the maximum learning outcomes, participants are expected to be fully focused on the course for the duration. RedR's insurance, and contractual agreements with training venues, do not extend to persons beyond RedR Staff, Trainers and participants.

• Will a email contact list of all the participants be shared after my course has finished?

  A participant email contact list is available on request after the completion of the course.

• Can I defer my training course registration to another course?

  Yes, a participant can defer their participation to a subsequent course without penalty, only if the notice is received 14 calendar days preceding the advertised start date of the course originally enrolled in. Please email communications@redr.org.auto let us know of your intention to defer. Course enrolment may be transferable to another person, without penalty, and you can contact communications@redr.org.auto discuss options. The policies around course deferment are outlined in our terms and conditions: www.redr.org.au/terms-and-conditions

• Invoicing - How does it work? How can I organise for an invoice to be sent to me for my training course fee?

  Organisations can request to pay via invoice rather than credit card. Please email communications@redr.org.auif you would like to pay by invoice. A special registration link will then be provided to you. Payment in full must still be received no later than 30 days prior to the course commencement.

• Does RedR offer any scholarships or discounts for the training course fees?

  As a not-for-profit organisation, RedR does not offer scholarships at this time. Many participants are funded by their organisation.

• What the terms and conditions for my training course payment?

  RedR Australia's full terms and conditions are located here . Except 2. Charges and Fees for Services from RedR Australia's terms and conditions is relevant specifically to training course fees: 2. Charges and Fees for Services By registering for a Service, you agree as follows: a. To pay, using a valid credit card (or other form of payment which we may accept from time to time), the fees set out on this website, applicable taxes, and other charges, surcharges, costs and fees incurred in order to access or purchase our Services (“Fees”). With regard to Fees we: i. reserve the right to increase the Fees, or to introduce new Fees at any time, upon reasonable advance notice communicated to you